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Clear guidance on delivery, care, privacy, payment and after-sales support.
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Everything you need to know
How discreet is the packaging?
Every order is placed inside a plain, unbranded outer box or mailer. The shipping label uses a neutral sender name and never lists the product name or category.
When will my order be dispatched?
In-stock orders are normally dispatched within 24 hours on business days. Tracking details are sent after the carrier accepts the parcel.
How should I clean a product?
Follow the product-specific manual. For most non-porous surfaces, use lukewarm water and a mild, unscented cleanser. Keep charging ports and non-waterproof controls dry.
What information appears on the payment statement?
The statement descriptor is configured through your selected payment gateway. Before launch, set a neutral descriptor in WooCommerce and the gateway dashboard.
Which payment methods are accepted?
Available methods appear at checkout after payment gateways are enabled. The design supports major cards and PayPal through compatible WooCommerce gateway plugins.
How do I request after-sales support?
Contact support with your order number and a description of the issue. Do not send sensitive images unless customer care specifically requests information needed to assess the problem.
Can intimate products be returned?
For hygiene reasons, opened intimate products may not be eligible for return unless defective. Publish a return policy that matches the consumer laws of every market where you sell.